Return Policy for Dana Yvette Boutique
Thank you for shopping with Dana Yvette.com. Here is our complete Return Policy. We take great pride in our reputation for quality and excellent value! If you are not completely satisfied we are here to help!
All Return Requests must be made within Three (3) DAYS of receipt of merchandise.
All Returns/Exchanges must be post marked within Five (5) DAYS of the date you receive your shipment.
Returns must be received in original, unused, unworn, UNWASHED condition with tags ATTACHED. Free of stains, deodorant, animal hair or odors of cigarette smoke, perfume, detergent, fabric softener, etc.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within THREE (3) days of receipt.
Defective/Damaged Item Process:
Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org including the tag in the image showing it is still attached.
Indicate “Defective” or “Damaged” in the subject line.
Include the first and last name on your Dana Yvette Boutique account, order #, and name of the item.
You will receive a response from one of our sales representatives within 24 hours where we will issue you an RA number for your returned item to be processed.
Returns that do not meet our guidelines will be sent back at the customers expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase.
Once we receive your return, we will immediately notify you of the status of your refund.
Your approved return will be immediately refunded to your credit card (or original form of payment). You will receive a credit in a couple of days, depending on your card issuer’s policies. You may also request a store credit. Store credits never expire.
If you choose a store credit you will be notified via email or telephone that your store credit has been issued, along with instructions on how to redeem it.
Due to order volume and high risk of sellouts, requests for exchanges will happily be granted but can not be guaranteed.
SALE ITEMS, ACCESSORIES, SWIMWEAR, AND GIFT CARDS ARE NOT RETURNABLE.
It is the responsibility of the customer to cover costs for shipping when returning items to us.
For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return.
If you have any questions please do not hesitate to email email@example.com or call customer care at (470) 242-1102.